Refund policy

Cancellation and Refund Policy

Squishy toys and hygiene

We do not accept change-of-mind returns or offer change-of-mind refunds for squishy toys supplied with a hygiene seal once that seal has been broken after delivery, where the product legally qualifies as unsuitable for return for health protection or hygiene reasons.

This restriction does not automatically apply to every squishy toy, however for all our Needoh products this does apply. Where the exemption does not apply, customers retain their statutory cancellation and return rights.

Faulty, damaged or incorrect items

This policy does not affect your statutory rights. If your squishy toy arrives faulty, damaged, or not as described, contact Retrosquish@gmail.com with your order number so we can arrange the appropriate remedy, including a refund where required by law.

Cancellations

Please contact us as soon as possible if you wish to cancel. Once dispatch has begun, we may be unable to stop delivery, but this does not remove any statutory cancellation or return rights.